Return and Refund Policy

Last Updated: October 18, 2026

OVERVIEW

At Glowmirelle, operated by Earth's Touch LLC, customer satisfaction is one of our highest priorities.

We are committed to providing quality beauty and cosmetic products and ensuring that every customer enjoys a positive shopping experience.

If you are not completely satisfied with your purchase, we are here to help.

Please review the following Return and Refund Policy to understand your eligibility for returns, exchanges, replacements, and refunds.

Our policies are designed to provide a straightforward and transparent process while maintaining appropriate hygiene and safety standards for beauty products.

Nothing in this policy limits your rights under applicable consumer protection laws.

SECTION 1 - COMMON RETURN REASONS AND SOLUTIONS

We understand that certain issues may arise when ordering products online. Below are some common situations and how Glowmirelle handles them.

1. Late Delivery

If your order arrives later than our stated maximum delivery timeframe of 21 days, you may be eligible for $8 compensation for the inconvenience.

Please contact our support team with your order number so we can review the delivery information.

This compensation does not replace any additional remedies available under applicable consumer protection laws.

2. Defective Products or Quality Issues

If your Glowmirelle product arrives defective, damaged, or with a manufacturing quality issue, we will arrange a replacement at no additional cost.

Please contact our customer support team and provide a description of the issue, together with photographs where reasonably possible.

Depending on the circumstances and applicable law, a refund or another appropriate remedy may be available.

3. Incorrect Shade, Color, or Product Variation Ordered

If you accidentally order the wrong shade, color, or product variation, you may request a return or exchange within the applicable return period.

For hygiene and safety reasons, cosmetic products must be unused, unopened, and in their original condition to qualify for a discretionary return or exchange.

Customers are responsible for return shipping costs when the incorrect selection was made during checkout.

4. Changed Your Mind

If you no longer wish to keep your purchased product, you may request a return within 30 days of receiving your order.

To qualify, the product must be unused, unopened, and in its original packaging, with any hygiene seals intact.

Customers are responsible for the cost of return shipping for change-of-mind returns.

This restriction does not affect mandatory withdrawal or cancellation rights under applicable law.

5. Incorrect or Missing Products

If you receive an incorrect product or an item is missing from your order, please contact our customer support team.

We will investigate the issue and, where confirmed, arrange an appropriate solution at no additional cost.

This may include:

• Sending the correct product

• Shipping the missing item

• Providing a replacement

• Issuing an applicable refund

If the incorrect item needs to be returned, Glowmirelle will cover the reasonable return shipping costs.

6. Package Damaged During Delivery

If your order arrives with damaged packaging or damaged products, please notify us as soon as possible.

We may request photographs of the affected package and product to help investigate the issue.

Where appropriate, we will arrange a replacement at no additional cost or provide another remedy required by applicable law.

7. Incorrect Shipping Information

Customers are responsible for checking that their shipping information is complete and accurate when placing an order.

If you notice an error, please contact us immediately at Support@glowmirelle.com.

We will make reasonable efforts to assist with address corrections before dispatch, although changes cannot be guaranteed once processing has begun.

8. Other Issues

If your reason for requesting a return, replacement, or refund is not listed above, please contact our support team.

We will review your situation and work toward an appropriate resolution in accordance with this policy and applicable law.

SECTION 2 - 30-DAY RETURN POLICY

Glowmirelle offers a 30-day return window for eligible products.

You have 30 days from the date your order is delivered to request a return.

To qualify for a standard discretionary return, the product must meet the following conditions:

• The item is unused and unopened.

• The original packaging is intact.

• Any applicable hygiene seals remain unbroken.

• The product is in its original condition.

• All included accessories and components are present.

• The return request is submitted within 30 days of delivery.

For health, hygiene, and safety reasons, we generally cannot accept discretionary returns of opened or used cosmetic products.

These conditions do not restrict your statutory rights concerning defective, damaged, misdescribed, or otherwise nonconforming products.

SECTION 3 - HOW TO RETURN YOUR ORDER

If you would like to return all or part of your order, please follow the steps below.

Step 1: Contact Customer Support

Email Support@glowmirelle.com within 30 days of receiving your order.

Please include:

• Your full name

• Your order number

• The product you wish to return

• Your reason for requesting a return

• Photographs where relevant

Step 2: Return Approval and Instructions

Our customer support team will review your request and determine eligibility under this policy.

If your return is accepted, we will provide the appropriate return address and any necessary instructions.

Please do not send products to our registered business address unless our support team specifically instructs you to do so.

Step 3: Prepare Your Return

Securely package the eligible items in their original packaging.

Please include all accessories, components, and materials that originally accompanied the products.

Step 4: Ship Your Return

Send the package to the return address provided by our customer support team.

If you are responsible for return shipping, we recommend choosing a tracked shipping method.

Once the package has been dispatched, please share the tracking number with our customer support team.

Step 5: Return Inspection and Refund

After receiving your returned product, our team will inspect the item to confirm that the return conditions have been met.

For approved refunds, we aim to process the refund within 5 business days after receiving and inspecting the return.

Refunds will generally be issued to the original payment method.

The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

Where applicable law requires an earlier refund or a different refund procedure, those requirements will take precedence.

Important: If an approved discretionary return is not shipped within 14 days after approval, the return authorization may expire. Contact our support team if you need additional time. This deadline does not override legally protected return or withdrawal rights.

SECTION 4 - NON-RETURNABLE ITEMS

Due to the nature of cosmetic and personal beauty products, certain items may not qualify for discretionary returns.

These include:

1. Opened or used cosmetic products.

2. Products with broken or removed hygiene seals.

3. Items that are no longer in their original condition due to customer use or handling beyond what is permitted by law.

4. Pre-ordered products, where clearly identified as non-returnable and where such restrictions are legally permitted.

5. Products that cannot safely be resold for legitimate health or hygiene reasons, where applicable law permits the exclusion.

Examples may include certain opened foundations, mascaras, lip products, skincare products, and other personal cosmetic items.

Important: These exclusions apply only where legally permitted. Defective, damaged, incorrectly supplied, or nonconforming products remain subject to applicable consumer protection rights.

SECTION 5 - PROMOTIONAL SALES AND BOGO OFFERS

Glowmirelle may offer promotional discounts, limited-time sales, bundled products, and Buy One Get One Free (BOGO) promotions.

Products purchased during promotional periods may still qualify for returns, subject to the conditions of this policy.

Promotional Return Limit

For discretionary returns of promotional purchases, including BOGO offers, returns are generally limited to a maximum of 3 items per eligible return request.

All returned cosmetic products must satisfy the applicable hygiene and product condition requirements.

If your purchase includes complimentary items or free gifts, our support team may require unused promotional gifts to be included when returning the qualifying purchase, where permitted by applicable law.

Refund calculations will reflect the amount actually paid and any applicable promotional conditions.

This promotional return limit does not apply where it would interfere with mandatory consumer rights, including remedies for defective products or legally protected withdrawal rights.

SECTION 6 - PRODUCTS DAMAGED ON ARRIVAL

If your Glowmirelle product arrives damaged, defective, or in an unacceptable condition, please contact our customer support team.

We recommend reporting shipping damage within 5 days of receiving your order to help us investigate the issue efficiently.

To report a damaged product:

1. Take clear photographs showing the damaged product and its packaging.

2. Ensure the product label and affected area are visible where possible.

3. Email the photographs, your order number, and a description of the issue to Support@glowmirelle.com.

Once the issue has been reviewed and confirmed, we will arrange a replacement product at no additional cost.

If a replacement also arrives defective, we will offer a full refund.

Depending on applicable law and the circumstances, you may be entitled to request a refund or another legal remedy without first accepting a replacement.

The 5-day reporting request does not eliminate any statutory rights or longer claim periods provided by law.

SECTION 7 - REFUND PROCESSING

Once an eligible return is received and approved, Glowmirelle will initiate the applicable refund.

Refund Processing Time: Within 5 Business Days

Refunds are generally issued through the original payment method used during checkout.

Please note:

• Bank processing times may vary.

• Credit card refunds may take additional time to appear.

• Currency conversion differences may apply to international transactions.

• Original shipping charges may be refundable where required by applicable law.

• Return shipping costs are generally the customer's responsibility for discretionary returns.

If your refund has been approved but has not appeared within a reasonable period, please contact our support team.

We will assist you in reviewing the payment status.

SECTION 8 - EXCHANGES AND REPLACEMENTS

Glowmirelle may offer product exchanges or replacements for eligible purchases.

Defective or Incorrect Products

If you receive an incorrect, defective, or damaged item, we will arrange an appropriate remedy without charging additional standard shipping fees.

Customer Preference Exchanges

If you wish to exchange an unopened and unused product because of a shade, color, or product preference, you may request an exchange within 30 days of delivery.

Customer preference exchanges are subject to product availability, hygiene requirements, and approval under this policy.

Customers are generally responsible for return shipping costs associated with preference-based exchanges.

If your requested replacement product is unavailable, we may offer an alternative or an applicable refund.

SECTION 9 - LATE OR MISSING REFUNDS

If you have not received an approved refund, please follow these steps:

1. Check your original payment account.

2. Contact your credit card company or payment provider, as processing times may vary.

3. Contact your bank if necessary.

4. If the refund still has not appeared, email Support@glowmirelle.com.

Please include your order number so our support team can investigate the matter.

SECTION 10 - ADDITIONAL INFORMATION

Customer Support

Our customer support team is available five days a week, Monday through Friday, excluding applicable holidays.

We aim to respond to customer inquiries as quickly as reasonably possible.

Return Authorization

Please contact our support team before sending a discretionary return so we can provide the correct return instructions.

Unapproved discretionary returns may be delayed or refused where permitted by law.

This requirement does not limit legally protected withdrawal or statutory return rights.

Return Shipping Responsibility

For returns requested due to a change of mind, incorrect shade selection, or other customer preference, the customer is generally responsible for return shipping fees.

For confirmed defective, damaged, or incorrectly supplied products, Glowmirelle will cover reasonable return shipping costs where a return is required.

Consumer Protection Rights

Nothing in this Return and Refund Policy limits or excludes any mandatory consumer rights under applicable law.

Where a legal requirement conflicts with this policy, the applicable legal requirement will take precedence.

SECTION 11 - CONTACT INFORMATION

If you have questions regarding returns, refunds, exchanges, defective products, or order-related concerns, please contact our support team.

Brand Name: Glowmirelle

Legal Company Name: Earth's Touch LLC

Registered Business Address:

208 N 29th St
Billings, Montana 59101
United States of America

Company Registration Number: 42-2269738

Customer Support Email: Support@glowmirelle.com

Website: www.glowmirelle.com

At Glowmirelle, we appreciate your trust and are committed to helping you shop for beauty products with confidence.

© 2026 Glowmirelle. All Rights Reserved.